FAQ | BR® Knowledge Base

default-header-img

FAQ

Do you have questions related to our product or how we do business? You’re in the FAQ page. Here we have answers to common questions from customers.

Do you have questions related to our product or how we do business? You’re in the FAQ page. Here we have answers to common questions from customers.
If you still can’t find answers to your concern, send us a message at ahoy@bloodredclothing.com.

If you’re having problems accessing the site or some of its functions, email the dev guy at: ibubsaint@bloodredclothing.com

The answer is YES.

Payments to Blood Red® are processed using PayPal’s industry-leading anti-fraud technology (such as SSL) to keep your information safe.

Whenever you shop at Blood Red®, we see to it that you are protected from browsing to checkout to delivery. As you proceed to the Checkout, you are taken to PayPal’s secure page. Your credit card details will not be visible to any Blood Red employee.

You will receive an email to confirm successful receipt of payment and shipment of your order

If you have a problem processing your payment or are not certain if your payment was successful, please send us a message using our Contact Form or call our Customer Service at +63 32 232 3116, which is open Monday to Friday 09:00 to 19:00 (GMT+8), except on public holidays.

If your shipping address is outside of the Philippines, your purchase may be subject to customs duties and taxes of the destination country.

Blood Red is not responsible for customs duties and taxes which are computed by the customs agency of the destination country. Please contact a customs office in your shipping destination for detailed information on this matter.

Your purchase is likewise subject to Philippine Value-Added Tax and other similar taxes and impositions by the Philippine government, but this cost is already included in the retail price you see on your screen.

Once you have made an online or offline payment, you will receive an email confirming your payment and product shipment.

Orders shipped overseas are sent via DHL, Fedex, or UPS. Orders in the Philippines are sent via LBC, 2GO or OCS.

All deliveries will need to be signed upon receiving.

Our system will automatically calculate the Shipping Cost once you fill out your Shipping Address in the Checkout Page.

We do not accept orders for items that are out of stock, sold out, or whose particular models are unavailable for order.

If an item is marked “sold out” or “size unavailable” on our website, you can express your interest in an item by using our Contact Us page, and we will notify you when the item becomes available in your chosen size and colour.

In case you are not 100% happy about your purchase, you can return it for an exchange or refund, within 30 days of your purchase date, on the condition that the item is “as new” and in its original packaging.

Take note:

as new” for Blood Red means an item is unwashed and unworn, with tags intact.

We strongly recommend for you to store your item in its original packaging while you make a decision.

Products purchased as gifts can be refunded to the original purchaser.

Alternatively we can provide a credit to the gift recipient. Please include a suitable delivery address for us to despatch exchanged products to.

Returns are only accepted for items purchased directly from bloodredclothing.com.

If you purchased your item from one of Blood Red’s retail partners, please contact them directly to arrange an exchange or refund.

Customer agrees to shoulder shipping costs for items that will be returned to Blood Red.

Blood Red will shoulder shipping of the item/s that customer will receive for an exchange.

As long as the item is “as new” (as defined above), Blood Red will accept it and replace your purchase with a Blood Red item of your choice, subject to availability. We will refund any difference in price or take additional payment as necessary.

The steps for ‘How to Make a Return’ is below this section. Please follow accordingly.

Please note:

Items that are damaged as a result of normal, excessive, or long term usage are not considered to be faulty.

If a faulty item has been worn, it must be freshly laundered before being returned. In the interest of hygiene, if we receive a worn & unwashed garment, it will not be processed for exchange or refund.

Please send an email to info@bloodredclothing.com with your concern & order ID# in the subject line.

example:

Subject: Return for EXCHANGE, Order ID. XXXXXXXX

or

Subject: Return for REFUND, Order ID. XXXXXXX

-and include your reason for requesting the Return.

Actual processing will follow after an evaluation by Blood Red’s Customer Services Team.

Once you have received a Returns Slip from Blood Red, please print out a copy to enclose in your returns package.

Please post the package back to:

Returns, Worldwide
Blood Red Inc
31-O La Guardia Extension
Lahug, Cebu City
Philippines 6000

Note:

Please use a carrier/courier service that can provide tracking and insurance, as Blood Red cannot replace items that are lost during return shipment.

Depending on your location, an exchange can take between 2-3 weeks to get back to you.

Blood Red will try to process your return as soon as it arrives, although it can take up to a week to process a return during peak selling periods.

During these periods, it is not possible to confirm receipt of your package prior to be being processed.

We will process your refund according to your original payment method, i.e. Paypal, credit card payment, bank deposit.

The corresponding processing fees of the payment method will be charged to you, and will be subtracted from the total refund due to you.

Please note that we aim to process your refunds 5 to 10 working days from receipt of the returned goods, but actual crediting to your account will be according to the processing periods of Paypal, your credit card company, or your bank.

If you would like to cancel or amend your order, please send us a message using our Contact Form or call our Customer Service at +63 32 232 3116, which is open Monday to Friday 09:00 to 19:00 (GMT+8), except on public holidays.

Please note that we cannot cancel or amend an order once it has been shipped out. Please see our Returns Policy for further details.